Kenya Power Meter Board

INSTALLATION OF KENYA POWER METER BOARD

Seamless Process Automation (SPA) responsibilities

1. Where possible, make safe any unsafe situation
2. Notify Kenya Power & Lighting Company (KPLC) of issues with their equipment
3. Explain what happens next and advise customers on what action they need to take if the issue is with customer or landlord -owned equipment
4. On a needs-basis, assist vulnerable customers with resolution contacting external agencies if appropriate.
5. Make repairs to outside meter boxes and replace meter boards where necessary
6. Record all issues identified with installation or appliances

KPLC responsibilities

1. Attend emergency situations with their equipment
2. Contact customers about non-emergencies preventing meter installations and advise suppliers when work is completed
3. For any other non-urgent remedial work, notify the customer when scheduled

Customer responsibilities

1. The installer will explain to the customer any action that is necessary or recommended.
2. If that action has prevented the work being completed, the customer will need to contact the supplier to re-arrange the meter installation when work has been done.
3. In rented accommodation it may be necessary for the customer to advise the landlord of the issue/s identified and action required to fix them
4. If the customer is not confident that they can make the necessary arrangements they can ask their energy supplier for more help.