INSTALLATION OF KENYA POWER METER BOARD
Seamless Process Automation Limited (SPAL) responsibilities
- Where possible, make safe any unsafe situation
- Notify Kenya Power & Lighting Company (KPLC) of issues with their equipment
- Explain what happens next and advise customers on what action they need to take if the issue is with customer or landlord -owned equipment
- On a needs-basis, assist vulnerable customers with resolution contacting external agencies if appropriate.
- Make repairs to outside meter boxes and replace meter boards where necessary
- Record all issues identified with installation or appliances
KPLC responsibilities
- Attend emergency situations with their equipment
- Contact customers about non-emergencies preventing meter installations and advise suppliers when work is completed
- For any other non-urgent remedial work, notify the customer when scheduled
Customer responsibilities
- The installer will explain to the customer any action that is necessary or recommended.
- If that action has prevented the work being completed, the customer will need to contact the supplier to re-arrange the meter installation when work has been done.
- In rented accommodation it may be necessary for the customer to advise the landlord of the issue/s identified and action required to fix them
- If the customer is not confident that they can make the necessary arrangements they can ask their energy supplier for more help.
